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Frequently Asked Questions (FAQ)
General
Technical
Contintuity Program
If you still have questions not answered here, please contact us.
General Questions
Is the WordSmart software based on scientific research?
WordSmart Software is based on more than 70 years of research at the Johnson O’Connor Research Foundation. Dr. O’Connor showed that vocabulary is the single biggest indicator of success -- be it academic, financial, or professional
Can increasing your vocabulary really increase your IQ?
Yes! The size of your vocabulary is one of the best indicators of how well you will do on an IQ test, as well as standardized tests. Learn more about the specifics here. Learn More
There are multiple levels to the WordSmart program, how do I determine which level is best for me or my student?
Because each student is different, even students within the same grade level, we have created the WordSmart Challenge placement program. This will be sent as a free gift in your trial WordSmart package and an online version of this test is available here. Any student can take this test and at the end of the program it will show what level of the WordSmart series that student should use. We suggest that the student take the challenge 2-3 times and whatever level the challenge suggests most often is where the student should start.
Does the WordSmart product prepare you for both the SAT and the ACT?
Yes, WordSmart is a general knowledge program which will assist students in the preparing for both college entrance exams. WordSmart is so confident the program will help to increase the student's SAT/ACT score that we offer a guaranteed increase on both tests. Click here to see the guarantee.
How long does your SAT/ACT guarantee last?
You have up to two years after the date of purchase to take advantage of our SAT/ACT guarantee.
Can I exchange my order for a different level?
Yes, but only within the initial 30-day trial period. If you would like to exchange your WordSmart product for a different level please contact the customer service department.
Can I get extensions on my 30-day trial?
Yes, but you must contact customer service in order to be granted an extended evaluation time.
When can I expect to receive my order?
Your product should arrive five to seven business days after you place the order.
Do I have to pay a shipping and handling cost for this item?
Yes, the cost of shipping both to the customer and back to WordSmart (if the item is returned) is the responsibility of the customer.
Technical Questions
Where can I find my serial number?
The serial number, which is needed to load the WordSmart program, is on the invoice in the box of your first shipment. It is written in bold black text.
What if I have technical problems or don’t know how to load the program?
WordSmart offers free technical support to all our customers. Simply call 1-800-858-9673 extension 2. If a technician is not available for immediate assistance, leave a message and someone will contact you shortly.
Contintuity Program Questions
What is the WordSmart Continuity Program?
WordSmart can be purchased at a discounted rate through our subscription program. Your first volume is $77.45 then subsequent volumes are only $49.95 each. When you join the subscription program, you are ensured a locked-in rate of only $49.95 (plus shipping and handling) for all of the WordSmart Think, Speak, and Write Better programs after your initial purchase. This is a discount of $27.50 on each volume!
To join this program, and start mastering the English language, call an Educational Consultant at 1-800-958-9673. You will begin with a risk free 30-day money-back guarantee on your initial shipment then receive one volume a month at $49.95, until you have completed the 10-disk set. If you would like to pause or cease the WordSmart program at any time, please call Customer Service at (800) 858-WORD ext. 200 for assistance.
Are the follow up monthly shipments sent from WordSmart refundable?
No, only the initial WordSmart shipment is refundable and only within its 30-day trial period. However you can stop your monthly shipments at any time by contacting WordSmart through phone, e-mail, fax or letter.
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